Is my PF account (UAN) active, and how much is in it?
Activate your own UAN free in the UMANG app with an Aadhaar OTP and face scan, then see your PF balance free on the EPFO passbook page, by missed call or SMS.
Free on the official page. Your own numbers only. We have no automated link to any government portal, use no private data services, and never store the result.
What you need
- Your own UAN (Universal Account Number, the 12-digit PF number your employer gives you). It is on your salary slip.
- Your own Aadhaar number, and the mobile linked to your Aadhaar, with you. An OTP (a one-time code sent by SMS) comes to it.
- To activate: a smartphone with a front camera and two free apps, UMANG (the government's app for many services) and 'AadhaarFaceRD' (it does the face match).
- The EPFO site also uses the word KYC (adding your Aadhaar, PAN and bank details to your account, so you can withdraw money later). Do this once, free, on the member site.
What to do on the official page
- If your UAN is already active, go to step 5. If not, or you are not sure, open the UMANG app on your phone. Activation on the EPFO website by OTP alone has stopped; it is now done only in UMANG with a face scan. It is free.
- In UMANG, search 'EPFO' and open it. Tap 'UAN Services Through Face Authentication', then 'UAN Activation'.
- Type your own UAN, Aadhaar number and Aadhaar-linked mobile, and give consent. An OTP comes by SMS. Type it yourself. Never tell this OTP to anyone who calls you.
- The front camera opens. Hold the phone at arm's length in good light, keep your face inside the outline and blink when asked. When it works, an SMS brings your UAN and a temporary password.
- To see your balance, open the official EPFO passbook page: passbook.epfindia.gov.in. Type your UAN, your password and the picture code (captcha), and click 'Sign In'. A new account shows here about 6 hours after activation.
- Choose your Member ID (one for each job) to see the passbook: your share, your employer's share, the pension share and the total. No smartphone? Give a missed call to 9966044425 from the mobile registered with your UAN, or send the SMS 'EPFOHO UAN ENG' to 7738299899 (use HIN for Hindi, MAR for Marathi). Both are free.
What the result means
The portal shows: UMANG says the activation worked, and an SMS brings your UAN and a temporary password.
It means: Your UAN is active. You can now see your passbook, add bank and PAN details, and claim online.
What to do next: Wait about 6 hours, then sign in on the passbook page. Change the temporary password the first time you log in on the EPFO member site, and keep it to yourself.
The portal shows: A message that the UAN is already active.
It means: Your UAN was activated before. You do not need to do it again.
What to do next: Sign in on the passbook page. If you forgot the password, use 'Forgot Password' on the EPFO member site; the OTP comes to your own phone.
The portal shows: The face scan fails, or UMANG says the details do not match.
It means: Either the face match did not work (light, camera, or the AadhaarFaceRD app is missing), or your name, date of birth or gender in your PF record is different from your Aadhaar.
What to do next: Install AadhaarFaceRD, sit facing a light, remove glasses and try again. If the details differ, ask your employer to correct them in the PF record (a 'joint declaration'), then try again.
The portal shows: The OTP does not come.
It means: The phone may have no signal, or the mobile you typed is not the one linked to your Aadhaar.
What to do next: Wait a minute and ask for the OTP again. To link or change the mobile on Aadhaar, go to an Aadhaar centre.
The portal shows: The passbook opens and shows your balance, with a line for each month's money.
It means: This is your PF money for that job. 'Employee share' is cut from your salary, 'Employer share' is added by your employer, and 'Pension' goes to your pension account (it is not part of the balance you can take out early).
What to do next: Check that every month you worked has a line. To take money out, first add your bank account and PAN (Permanent Account Number, the income-tax card number) in KYC on the EPFO member site. New PAN card →
The portal shows: Some months are missing in the passbook.
It means: Your employer has not yet paid or filed PF for those months. A new month's money usually shows a few weeks later.
What to do next: Ask your employer's HR or accounts office first. If it is still missing, file a free complaint on the EPFO grievance site (epfigms.gov.in) or call the free EPFO helpline 1800118005.
The portal shows: The passbook page does not show your account, or says the passbook is not available.
It means: Either your UAN was activated less than 6 hours ago, or your employer keeps PF in its own trust (an 'exempted establishment'), or the account is closed (already settled).
What to do next: Wait 6 hours and try again. If your employer has its own PF trust, ask the trust office for your statement. For a closed account, check your claim status on the EPFO member site.
The portal shows: After the missed call or SMS, no reply comes, or it says your details are not complete.
It means: The missed call and SMS work only from the mobile registered with your UAN, and only when your UAN is linked with Aadhaar, bank or PAN.
What to do next: Call from the right mobile, or use the passbook page instead. To add Aadhaar, bank or PAN, log in to the EPFO member site and open KYC.
With a helper on a call · ₹49
On the call, our helper guides you through the EPFO steps in the UMANG app and the official passbook page. The OTP and the face scan happen on your own phone and you do them yourself; we never ask for the OTP or your password. You type your own UAN and Aadhaar. The helper explains what the passbook shows and the next step. We tell you the result in the app message and do not keep it.
For this check the OTP comes to your phone. You type it yourself; we never ask for it.
Frequently asked questions
Do I have to pay to activate my UAN or see my PF balance?
No. Activation in UMANG, the passbook page, the missed call and the SMS are all free. EPFO asks members not to pay agents for these.
I do not know my UAN. Where do I find it?
Look at your salary slip or ask your employer's HR office. Your employer gives the UAN when you join. Only look for your own UAN.
Why can I not activate the UAN on the EPFO website any more?
Since 1 August 2025, EPFO activates UANs only in the UMANG app with an Aadhaar face scan. This makes sure it is really you.
Someone called from 'EPFO' and asked for my OTP or a fee. What should I do?
Do not give anything. The official passbook page says EPFO never calls members to ask for Aadhaar, PAN, bank details, OTP or money. Cut the call. If you shared an OTP, call your bank and the cyber crime helpline 1930.
Where do I call if I am stuck?
Call the free EPFO helpline 1800118005, or file a free complaint on epfigms.gov.in. You can also visit your nearest EPFO office.
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Sources (date read)
- EPFO member passbook login (missed call, SMS and helpline numbers shown on the page) · 2026-11-01
- EPFO circular and user manual: UAN allotment and activation only through UMANG with face authentication · 2026-10-17
- EPFO press release, 9 April 2025: UAN generation and activation by face authentication in UMANG · 2026-10-17
Updated: 2026-11-01